Technical break

  07:40 — 08:00 

19:40 — 20:00


Customers of the waiting area who have paid for the booking procedure in the waiting area, in order to get a refund when canceling their reservation, must submit an application in which they should indicate:

surname and name of the payer;
booking number;
bank account number for the refund;
refund amount;
feedback phone number

If possible, attach a receipt for payment for the booking procedure to the application.

The application can be submitted on paper or electronically.

Leave a paper application with the dispatcher when leaving the waiting area.

Send the application in the electronic form to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Customers who have paid for the online booking procedure must submit an application for a refund through the GoSwift database, login - FEEDBACK.


Registration code: 10338071
Address: Rahu 4a, 21003 Narva
VAT number: EE100421851
Bank account: EE521010562012884001

Contact us:

Administrative manager 35 60 104
Specialist in the personnel and internal security 3560747
Dispatcher 35 60 746


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